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Managed service options
System health monitoring + managed virus protection
Select the options listed below, and click the enrollment button on the bottom of the page
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Agreement of service terms
. I have read the service policies and agree to the terms and conditions. I have selected my service option preferences.
Our goal is to keep your system secure and free of security threats, identify potential hardware failure in advance of catastrophe, and to keep your system running at its best. Beyond these things we also want to stay out of your way. We schedule service at times outside normal business hours and make two sweeps on the scheduled service dates; one early in the morning and again around 7:00 PM. To prevent disruption we setup the remote utility to allow access without you needing to launch any programs. Although remote service is fully visible to you when we are connected, we need your authorization for unattended access to your system.
Authorization for Unattended access
I authorize evolve technology & service solutions unattended access my system at the time of scheduled monthly service
I DO NOT authorize evolve technology & service solutions unattended access to my system. I understand that I will be required to initiate a remote connection at the time of service each month
Wake system automatically
Most PCs will go into a sleep or hibernation state. Although we send service reminders to help insure you wake your system near the time of service, often times people simply forget. We have a script that can wake your system fat the time and date of scheduled service. Some systems are not compatible with this feature, and notebooks will need to have the screen flipped up in order for this feature to work. If you wish to have your system woken automatically at the time of scheduled service, please opt in to this feature.
OPTIONAL Automatically wake your system for service
I authorize evolve technology & service solutions to install a script to wake my system for service each month.
Missing your service date
We make attempts to remind every customer in advance of service dates via email. Monthly maintenance is set for one of two days; the second Tuesday of each month or the second Thursday of each month. On your selected day of service, we look to see if your system is online early in the morning and again in the evening. If the system is available at either time, service is performed. If the system is not available the service will be performed the following month.
Virus removal policy
Our policy is that your data is our first priority. We understand that sometimes your data or documents are irreplaceable. This being the case we take every precaution to insure data remains safe. All virus scans are set to first clean infected files of virus infection if possible. The unfortunate truth is that sometimes files can not be cleaned and must be deleted to remove infections from a system. Files that are unable to be cleaned of infection will be deleted. If infection is detected and files are required to be deleted to remove infection from a PC or server, it is sometimes required that applications or operating systems must be re-installed to function correctly after a virus removal process. Evolve technology & service solutions, LLC is not responsible to re-install applications or operating systems corrupted as a result of virus removal. At the customer request installation can be provided for additional fees as indicated under standard service pricing. Evolve technology & service solutions, LLC will be held harmless for any negative outcome, data loss or system instability resulting from the removal of virus infected files.
For further information on viruses and how they effect a computer,
SA Tech-Watch System Monitoring
Terms and conditions
Section 1.01 Definitions(a) The “SA Tech-Watch System Monitoring” hereinafter referred to as the service, is provided by “evolve technology and service solutions, LLC” hereinafter referred to as the service provider, to residential and small business customers hereinafter referred to as customer, on a prepaid basis.
(b) The service provides virus protection and health monitoring of the enrolled PC hereinafter referred to as the system.
(c) The inclusions and limitations of the service are defined in sections 1.04 and 1.05.
(d) Normal hours of operation is Monday through Friday 9:00AM to 5:00 PM excluding holidays, and Saturdays by appointment only.
Section 1.02 Billing and Cost of service(a) Service Fee - The minimum term of the service is one year. A prepayment or payment in full is required prior to, or at the time of first service via electronic payment method facilitated by the service provider website. The cost of service is Sixty Dollars ($60) per year for each system enrolled to the service.
(b) Billing Statements - A statement is provided to the customer at the time of the initial enrollment as well as at the time of renewal itemizing the service fees paid by the customer. The statement is sent to the email address provided by the customer at the time of enrollment to the service.
(c) Service Renewal - The service automatically renews yearly. The payment method provided by the customer is billed without notice at the expiration of the annual term. A statement is generated via email to the customer at the time of renewal reflecting the charges for the service.
(d) Service Cancellation - The term of the service is a minimum period of one year and automatically renews each year unless canceled by either the customer or the service provider. The customer may cancel further recurrences of the service agreement and billing via email to
thirty days prior to the annual renewal date of the agreement. The service provider may terminate this agreement at any time with notice. In the event of service termination by the service provider, any over payment for services not yet provided will be refunded via electronic payment or check to the customers with a notice of service termination.
(e) Delinquency and NSF - Payments are due on or before the time of service. A late payment penalty is assessed at a rate of 1.5% per month for amounts due beyond thirty days. A thirty-five dollar fee ($35.00) is assessed for checks or credit card transactions returned due to non-sufficient funds and or stop payment.Section 1.03 Customer requirements(a) Payment method on file is required – The licensing of software utilities is prepaid by the service provider. It is required that customers provide current credit card information for continued service.
(b) Internet connectivity / System Accessibility - It is required that the customer maintain high-speed internet connectivity throughout the service period to insure adequate connection speeds for reliable service procedures. The service provider is held without harm during and is not required to provide service during interruptions and / or reductions in performance of customer’s internet connectivity. The customer remains liable and continues to be billed throughout the service period regardless of the status of the internet connectivity.
(c) Removal of licensed software - Virus, malware, and spyware protection is licensed exclusively to the service provider and is not at any time the property of the customer. The optimization utilities are licensed exclusively to the service provider and are not at any time the property of the customer. At the end of the final service appointment, the customer is required to allow the service provider to un-install all utilities licensed to the service provider. Prevention or failure to allow the removal of the software licensed to the service
provider results in an additional billing to the customer in the amount of $350.00 (three hundred fifty dollars) for each computer enrolled to the service.Section 1.04 Scope of service - Service Inclusions
(a) Proactive services1) Virus Protection - The service provides business-class virus protection by Microsoft. It is the same Microsoft malware protection engine used by Forefront Endpoint Protection. If the Microsoft product id discontinued by Microsoft, an alternate will be chosen at the discretion of the service provider
2) Health Monitoring – During the service period the service provider monitors system health including virus protection status, availability and installation of critical security updates, critical events and errors generated by the system and potential hardware failures. The monitoring is limited to the capabilities of the system design. Notifications are configured to alert the service provider via email and to a central console in the event of critical issues. When a system health issue is detected the customer will be notified of the service requirements. Any service requested by the customer is then billed separately and is not included within this service. (b) Reactive services1)
Corrections to critical issue
s - When a system health issue is detected the customer will be notified of the service requirements. Any service requested by the customer is then billed separately and is not included within this service. The service provider will notify the customer in response to notifications of critical issues generated by the monitoring utilities via email and or telephone. Resolution to critical issues requested by the customer is provided during hours of operation.Section 1.05
Scope of Service - Service Limitations
The service provider limits or excludes the following from the service:
(a) Onsite services – Service physically provided at customer location is not included within this service
(b) System Hardware and components – Replacement parts and computer systems are not provided within this service.
(c) Protection from customer misuse or negligence - Correction to customers misuse of software or equipment resulting in irreparable damage to the system are not provided within this service.
(d) Corrections to malicious software intentional installed by the customer - the service provider may discontinue service to the customer if it is determined that the customer repeatedly installs malicious and harmful software to the system. Service will resume when it is determined the customer ceases the intentional installation of malicious software.
(e) Proactive scheduled services after extensive hardware failure – If a system requires hardware replacement to establish serviceability, the service will be suspended until the system is repaired or replaced.
(f) Free telephone support –Telephone support is provided on a fee basis during normal hours of operation. The service does not provide free support beyond this.
(g) Incidental remote service - Throughout the term of service, the service provider will provide the customer limited remote service as needed on a fee basis. Remote service is service performed during normal business hours via internet gateway from the service provider place of business.
(h) System hardware - The service provider is not responsible for replacement of hardware devices and components necessary for system repair.
(i) Software - The service provider does not provide software beyond what is defined in section 1.04 Scope of service.
(j) Service interruptions and prevention due to customer use of system - If the customer is using the system at the time of requested maintenance, a text notification is generated by the service provider asking permission to conduct service on the system. If the customer fails to respond or closes the request, the service is suspended until the service provider is able to have unobstructed access to the system. In the event of a critical issue, an attempt to contact the customer via phone will be made by the service provider. Section 1.06
- The service provider is held harmless for any customer loss of data, hardware defects and application failures during and after the service resulting directly and indirectly from service provided to the customers. The service provider will be held harmless for any negative outcome, data loss or system instability resulting from the removal of virus infected files.Section 1.07
- Our policy is that your data is our first priority. We understand that sometimes your data or documents are irreplaceable. This being the case we take every precaution to insure data remains safe. All virus scans are set to first clean infected files of virus infection if possible. The unfortunate truth is that sometimes files cannot be cleaned and must be deleted to remove infections from a system. Files that are unable to be cleaned of infection will be deleted. If infection is detected and files are required to be deleted to remove infection from a PC or server, it is sometimes required that applications or operating systems must be re-installed to function correctly after a virus removal process. The service provider will be held harmless for any negative outcome, data loss or system instability resulting from the removal of virus infected files.
Reliance on third party application
s – Features of the service are reliant upon third party applications providers. The service provider cannot control availability or changes made by third parties to the products facilitated within the scope of the service. If alternate solutions are determined necessary in response to third party discontinuance of existing relied upon software, alternate solutions will be made to the best ability of the service provider. If alternate solutions are necessary for continued service, they will be selected at the discretion of the service provider based upon the capability and cost effectiveness of the solution.Section 1.09
Changes to service
- The service provider may make changes to the terms of the service to clarify or add features of the service definition. In the event of a change to the scope or pricing of residential service, the changes become effective immediately at the completion of the customers current service period.Section 1.10
Transfer of service
- The customer may transfer the service to an alternate system under the following conditions. The system enrolled to the service is no longer operational and has been replaced with an alternate system. The fee to transfer software licensed to an alternate system is Seventy-five dollars ($75)
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