Proactive Service ​
proactive  adjective  /proʊˈæk·tɪv/
  • intending or intended to produce a good result or avoid a problem, rather than waiting until there is a problem:
  • The agency decided to take a proactive approach to better serve its clients.

Managed Service Options...   

Tech-Watch 
​System health monitoring, children’s internet safety ​
Tech-Watch is an entry-level managed service that provides us notification of potential system issues that can lead to hardware damage, security vulnerability, and attempted access to blocked websites.  
  • Utilities monitor processor thermal conditions, hard drive health and identify potential system failure risks. 
  • Content filter to block malicious and questionable internet sites to ensure family friendly online browsing
  • Optional virtual private networking (VPN)
  • Optional managed virus protection

Optimizer
​​System health monitoring, Scheduled optimizations, discounted incidental service  
The Optimizer service is our most popular Managed Service option.  It includes health monitoring to provide us with real-time notifications of potential system issues that can lead to hardware damage as well as potential security vulnerability. This option also includes scheduled monthly maintenance to help ensure continuing peak performance and reliability. 
  • Utilities monitor processor thermal conditions, hard drive health and identify potential system failure risks 
  • Recurring monthly maintenance and optimizations to help ensure peak performance and reliability
  • Monthly security evaluation and application updates to protect from newly emerging exploits 
  • Correction to customer reported system malfunction or needed changes to settings or applications
  • Includes managed virus protection that is monitored and controlled by our central console and the customer  
  • Optional virtual private networking (VPN)
  • Discounts for services requested outside monthly scheduled service dates

Enhanced
​
​Small to Mid-size office & Home PC - priority response ​
The enhanced Service provides a concise service cost that includes as needed remote service for incidental service needs. Both servers and workstations are monitored for processor thermal conditions, hard drive health, and potential system failure risks. Security risks and malware threats are identified, quarantined, and controlled by our central management console to maximize security and address potential threats. 
  • ​Priority response
  • Included incidental  service requests between monthly scheduled service dates without additional fees
  • Utilities monitor processor thermal conditions, hard drive health and identify potential system failure risks 
  • Recurring monthly maintenance and optimizations to help ensure peak performance and reliability
  • Monthly security evaluation and application updates to protect from newly emerging exploits 
  • Immediate correction to customer reported system malfunction or needed changes to settings or applications
  • Includes managed virus protection that is monitored and controlled by our central console 
  • Optional virtual private networking (VPN)
  • Optional Content filter to block malicious and unauthorized internet sites (customized to customer requirements) 

Enterprise

Small to Mid-size business with one or more server and several workstations 
​The enterprise managed service is for Small to Mid-size business wanting an on-site IT solution for continuous and immediate technology assistance without the HR challenges of maintaining a technical staff.  This outsourced IT solution provides local and remote technical support that is scalable to your company’s operating needs and budget. Small - Mid-size business, One or more server, workstations, priority response with onsite technical staff 
  • Priority response
  • Includes perpetual incidental  service requests between monthly scheduled service dates without additional fees
  • Utilities monitor processor thermal conditions, hard drive health and identify potential system failure risks 
  • Recurring scheduled maintenance and optimizations to help ensure peak performance and reliability
  • Continuous security evaluation and application updates to protect from newly emerging exploits 
  • Immediate correction to customer reported system malfunction or needed changes to settings or applications
  • Includes managed virus protection that is monitored and controlled by our central console and locally 
  • Optional virtual private networking (VPN) Recommended 
  • Optional Content filter to block malicious and unauthorized internet sites (customized to office policy) 
  • All-inclusive service with onsite technician and additional remote support as needed 
​303.745.8238
​[email protected]